Video: Understanding Your Brain in Conflict

Understanding Your Brain in Client Conflict

Why emotionally charged moments feel so hard—and what you can do about it.

Veterinarians are trained to care for animals—but in tough client conversations, it’s often your own nervous system that needs support. This short video explores what happens in your brain during conflict, why some comments hit harder than others, and how small moments of self-awareness can help you stay grounded, compassionate, and in control.

This isn’t about scripts or perfection—it’s about building emotional resilience, one interaction at a time.